Privacy Policy

1. Introduction

NeighborLink ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

2. Information We Collect

2.1 Information You Provide

We collect information you provide directly to us, including:

• Name, email address, phone number, and physical address
• Profile information and photos
• Government-issued ID information (through Persona for verification)
• Payment and billing information (processed by Stripe)
• Service preferences and history
• Communications between users
• Reviews and ratings
• Background check results (for applicable service categories)
• Subscription tier and payment history

2.2 Information We Collect Automatically

When you use our Service, we automatically collect:

• Device information (type, operating system, unique identifiers)
• Location data (with your permission)
• Usage data (pages viewed, features used, time spent)
• IP address and browser information
• Cookies and similar tracking technologies

2.3 Information from Third Parties

We may receive information about you from third parties, including:

• Persona (identity verification service)
• Background check providers (Checkr or Sterling for applicable providers)
• Stripe (payment processing)
• Social media platforms (if you connect your accounts)
• Other users who provide information about you

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our Services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments and questions
• Send marketing communications (with your consent)
• Monitor and analyze trends and usage
• Detect, investigate, and prevent fraudulent transactions
• Verify your identity and maintain platform security
• Match verified addresses to neighborhood boundaries
• Process background checks for applicable service categories
• Comply with legal obligations

4. How We Share Your Information

We may share your information in the following circumstances:

• With other users: To facilitate service bookings and communications
• With service providers: Who help us provide our Services
• For legal reasons: To comply with laws or respond to legal requests
• With your consent: When you explicitly agree to sharing
• Business transfers: In connection with mergers or acquisitions

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• Encryption of sensitive data in transit and at rest
• Secure storage of identity verification data through Persona
• PCI-compliant payment processing through Stripe
• Regular security audits and updates
• Limited access to personal information on a need-to-know basis

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security of your information.

6. Your Rights and Choices

6.1 Access and Update

You can access and update your personal information through your account settings.

6.2 Marketing Communications

You can opt out of marketing emails by clicking the unsubscribe link or updating your preferences.

6.3 Location Information

You can disable location services through your device settings.

6.4 Cookies

Most browsers allow you to refuse or delete cookies. Please note that some features may not function properly without cookies.

7. Data Retention

We retain your information for as long as necessary to provide our Services and comply with legal obligations. When we no longer need your information, we will securely delete or anonymize it.

8. Children's Privacy

Our Service is not directed to children under 18. We do not knowingly collect personal information from children under 18. All users must be at least 18 years old to create an account. If we learn we have collected information from someone under 18, we will promptly delete it.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your country.

10. State Privacy Rights

10.1 California Residents

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to request access to, deletion of, and information about the sale of their personal information. We do not sell personal information.

10.2 Texas Residents

Texas residents may have additional rights under Texas privacy laws. Please contact us to exercise any rights available to you under applicable state law.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy, please contact us at:

MurphyLabs LLC, DBA NeighborLink
Privacy Team
Willis, TX 77318
Email: support@neighborlink.app
Phone: 832-714-1973