Accessibility Statement

NeighborLink is committed to ensuring digital accessibility for people with disabilities

Our Commitment to Accessibility

We believe that everyone should have equal access to our services, regardless of ability. NeighborLink is committed to providing a website that is accessible to the widest possible audience, including individuals with disabilities.

We are continually improving the user experience for everyone and applying the relevant accessibility standards to achieve our goal of making our platform accessible to all users.

WCAG 2.1 Guidelines

We strive to conform to Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards

Perceivable

Information and user interface components must be presentable in ways users can perceive

Alt text for all images and icons
Sufficient color contrast ratios
Text can be resized up to 200% without loss of functionality
No reliance on color alone to convey information

Operable

User interface components and navigation must be operable

All functionality available via keyboard
No keyboard traps
Sufficient time limits for interactions
Clear focus indicators

Understandable

Information and operation of the user interface must be understandable

Clear and consistent navigation
Descriptive labels and instructions
Error identification and suggestions
Consistent behavior across pages

Robust

Content must be robust enough for interpretation by a wide variety of user agents

Valid HTML markup
ARIA labels where appropriate
Compatible with screen readers
Progressive enhancement approach

Accessibility Features

Navigation and Structure

• Consistent page structure and navigation across the site
• Skip navigation links to jump to main content
• Descriptive page titles and headings
• Breadcrumb navigation where appropriate

Visual Design

• High contrast mode support
• Sufficient color contrast for text and backgrounds
• Responsive design that works at all zoom levels
• Clear visual focus indicators

Interactive Elements

• All interactive elements are keyboard accessible
• Form fields have descriptive labels
• Error messages are clear and helpful
• Buttons and links have descriptive text

Supported Assistive Technologies

Our platform is designed to work with the following assistive technologies:

Screen readers (JAWS, NVDA, VoiceOver)

Screen magnification software

Voice recognition software

Alternative input devices

Browser text sizing and zoom features

High contrast modes

Ongoing Efforts

We recognize that accessibility is an ongoing effort. We regularly:

Conduct accessibility audits of our platform
Train our team on accessibility best practices
Test with real users who rely on assistive technologies
Update our codebase to meet evolving standards
Monitor and address accessibility feedback

Accessibility Feedback

We welcome your feedback on the accessibility of NeighborLink. If you encounter any accessibility barriers or have suggestions for improvement, please contact us:

Email: support@neighborlink.app
Phone: 1-800-NEIGHBOR
Mail: NeighborLink Accessibility Team
Willis, TX 77318

We aim to respond to accessibility feedback within 2 business days