Accessibility Statement
NeighborLink is committed to ensuring digital accessibility for people with disabilities
Our Commitment to Accessibility
We believe that everyone should have equal access to our services, regardless of ability. NeighborLink is committed to providing a website that is accessible to the widest possible audience, including individuals with disabilities.
We are continually improving the user experience for everyone and applying the relevant accessibility standards to achieve our goal of making our platform accessible to all users.
WCAG 2.1 Guidelines
We strive to conform to Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards
Perceivable
Information and user interface components must be presentable in ways users can perceive
- Alt text for all images and icons
- Sufficient color contrast ratios
- Text can be resized up to 200% without loss of functionality
- No reliance on color alone to convey information
Operable
User interface components and navigation must be operable
- All functionality available via keyboard
- No keyboard traps
- Sufficient time limits for interactions
- Clear focus indicators
Understandable
Information and operation of the user interface must be understandable
- Clear and consistent navigation
- Descriptive labels and instructions
- Error identification and suggestions
- Consistent behavior across pages
Robust
Content must be robust enough for interpretation by a wide variety of user agents
- Valid HTML markup
- ARIA labels where appropriate
- Compatible with screen readers
- Progressive enhancement approach
Accessibility Features
Navigation and Structure
- • Consistent page structure and navigation across the site
- • Skip navigation links to jump to main content
- • Descriptive page titles and headings
- • Breadcrumb navigation where appropriate
Visual Design
- • High contrast mode support
- • Sufficient color contrast for text and backgrounds
- • Responsive design that works at all zoom levels
- • Clear visual focus indicators
Interactive Elements
- • All interactive elements are keyboard accessible
- • Form fields have descriptive labels
- • Error messages are clear and helpful
- • Buttons and links have descriptive text
Supported Assistive Technologies
Our platform is designed to work with the following assistive technologies:
Ongoing Efforts
We recognize that accessibility is an ongoing effort. We regularly:
- Conduct accessibility audits of our platform
- Train our team on accessibility best practices
- Test with real users who rely on assistive technologies
- Update our codebase to meet evolving standards
- Monitor and address accessibility feedback
Accessibility Feedback
We welcome your feedback on the accessibility of NeighborLink. If you encounter any accessibility barriers or have suggestions for improvement, please contact us:
Email: support@neighborlink.app
Phone: 1-800-NEIGHBOR
Mail: NeighborLink Accessibility Team
Willis, TX 77318
We aim to respond to accessibility feedback within 2 business days