Community Guidelines
Our community thrives on trust, respect, and mutual support. These guidelines help ensure NeighborLink remains a safe and welcoming place for everyone.
Our Core Principles
Every interaction on NeighborLink should reflect these fundamental values
Be Respectful
- Treat all community members with dignity and respect
- Communicate professionally and courteously
- Respect boundaries and personal space
- Value diversity and different perspectives
Stay Safe
- Only share necessary personal information
- Meet service providers in safe, appropriate locations
- Report any suspicious or uncomfortable situations
- Follow our verification and safety protocols
Communicate Clearly
- Be clear about service needs and expectations
- Respond to messages in a timely manner
- Ask questions before booking if anything is unclear
- Provide honest and constructive feedback
Build Community
- Support local service providers
- Leave helpful reviews for others
- Recommend great providers to neighbors
- Help create a positive marketplace environment
Expected Behaviors
For Residents
- • Provide accurate information about service needs
- • Be present and available during scheduled service times
- • Pay promptly for completed services
- • Maintain a safe and accessible work environment
- • Leave honest reviews based on actual experiences
For Service Providers
- • Arrive on time and prepared for scheduled services
- • Provide transparent pricing and scope of work
- • Maintain professional certifications and insurance
- • Communicate any changes or delays promptly
- • Deliver quality work as promised
Prohibited Behaviors
The following behaviors are strictly prohibited:
- • Harassment, discrimination, or hate speech of any kind
- • Threatening, abusive, or violent behavior
- • Fraudulent activity or misrepresentation
- • Spam, scams, or unauthorized advertising
- • Sharing inappropriate or explicit content
- • Attempting to circumvent platform fees or policies
- • Creating fake accounts or reviews
- • Violating privacy or sharing others' personal information
Enforcement & Consequences
We take violations of our community guidelines seriously. Depending on the severity and frequency of violations, consequences may include:
- Warning and education about our guidelines
- Temporary suspension of account privileges
- Removal of content or listings
- Permanent ban from the platform
- Legal action in cases of illegal activity
All enforcement decisions are made on a case-by-case basis, considering context, intent, and impact on the community.
Help Keep Our Community Safe
If you witness or experience any behavior that violates these guidelines, please report it immediately. We review all reports promptly and take appropriate action.