Your Safety is Our Priority
NeighborLink is committed to creating a safe, trustworthy marketplace where you can confidently connect with verified local service providers.
How We Keep You Safe
Multiple layers of protection ensure safe, reliable connections
Identity Verification
All service providers undergo identity verification to ensure they are who they claim to be.
Background Checks
Comprehensive criminal background checks are conducted on all providers before approval.
Insurance Verification
We verify that providers carry appropriate insurance coverage for their services.
Review System
Transparent reviews from real customers help you make informed decisions.
Secure Payments
All payments are processed securely through our platform with fraud protection.
24/7 Support
Our trust and safety team is available around the clock for urgent issues.
Our Verification Process
Every service provider goes through our comprehensive 5-step verification process
Application Submission
Providers submit detailed information including identification, certifications, and service history.
Identity Verification
We verify government-issued ID and confirm the provider's identity through multiple sources.
Background Check
Comprehensive criminal background checks are conducted at national and local levels.
Credential Verification
Professional licenses, certifications, and insurance coverage are verified for validity.
Ongoing Monitoring
We continuously monitor provider performance and conduct periodic re-verification.
Protection Policies
Service Guarantee
If a service doesn't meet your expectations, we'll work with you and the provider to make it right. In some cases, we may offer partial or full refunds.
- Quality assurance on all services
- Dispute resolution support
- Money-back protection
Privacy Protection
Your personal information is protected with industry-standard security measures. We never share your data without your explicit consent.
- Encrypted communications
- Secure data storage
- GDPR compliant practices
Safety Tips for Users
Best Practices for Safe Service Experiences
- • Always verify the provider's identity when they arrive
- • Keep all communications within the NeighborLink platform
- • Never share sensitive personal information unnecessarily
- • Trust your instincts - if something feels wrong, contact support
- • Leave honest reviews to help other community members
- • Report any suspicious behavior immediately
Have Safety Concerns?
Our Trust & Safety team is here to help. Contact us anytime with questions or concerns.